shipping & returns
Welcome to Zoey's Attic Personalized Shirts & Gifts! We've been here since 2008 and are original creators of sibling shirts and big sister and big brother tees! Zoey's Attic is your source for big brother t-shirts, big sister shirts, new mom, new dad, family and fun baby tees! We also feature great gifts for grandparents, aunts, uncles, and friends too! And we're a customer favorite for school shirts and bags for teachers and students! When you shop with Zoey's Attic Personalized Shirts & Gifts, you know you are shopping with a long term seller with a proven track record of customer service and speed of shipping! Also, you are supporting a team of hardworking mamas and individuals creating custom products with ♥ just for you! ♥♥♥♥
U.S. DOMESTIC SHIPPING
Almost all orders will ship approximately 1-3 business days after you place your order (mugs, ornaments, canvas prints and birth pillows ship in about 3-5 business days). Then add another 3-5 days in shipping (US ONLY - international read more below). All in all to be on the safe side, please plan on a week to 10 days for your special order (although typically they do arrive sooner than that, but please let us know if you have a deadline beforehand as inventory and other small delays could always delay your order a bit). Expedited shipping options are also available at checkout if you need a quicker turnaround for a special announcement or event.
Please remember, as a smaller business, we cannot be responsible for damaged or lost packages. The postal receipt will serve as confirmation of shipping, but please contact us prior to purchasing or in the "Special Instructions / Notes" section when ordering if you'd like to purchase insurance on your USPS items as it does not come standard in USPS shipping.
We do ship internationally, but because it can be very UNPREDICTABLE, we recommend allowing 3-5 weeks for basic first class items to arrive. If you need it faster and would like insurance, we do offer expedited options at checkout. We will not insure basic first class packages without being requested.
Processing Time: The time I need to prepare an order for shipping varies. For details, see individual items.
- Canada: 3-5 weeks
- Europe: 3-5 weeks
- Contact us within: 7 days of delivery
- Ship items back within: 30 days of delivery
- Request a cancellation within: 3 hours of purchase
THE FOLLOWING ITEMS CAN'T BE RETURNED OR EXCHANGED
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
CONDITIONS OF RETURN
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact us if you have questions with your order or any problems with your order.