HOLIDAY ORDERING UPDATE: U.S. customers, you must add at least EXPRESS shipping at checkout to ensure your order arrives before Christmas. We are shipping all orders ASAP, but this is a very busy time for the post office as well and adding EXPRESS shipping will greatly increase your chances of receiving your orders in time for Christmas! Happy Holidays and thank you so much for shopping with us!
For personalized items, we ship pretty quickly! Typically your special order takes only 1-3 business days to process and then ship the next business day. Some more custom items like birth announcement pillows and canvas prints that require proofing and more custom changes will take up to 1-2 weeks to finalize and ship.
Plan on at least 7-10 business days from the day after ordering to mailbox in the US. Rush shipping options are available at checkout that will greatly increase your delivery arrival time! :)
* This applies to domestic US orders only, Canada and other international orders can take up to 3+ weeks to arrive depending on customs delays!
Zoey's Attic cannot be responsible for damaged or lost packages. The postal/Fed Ex/UPS receipt will serve as confirmation of shipping, but please contact us prior to purchasing or in the notes when ordering if you'd like to purchase insurance on your USPS items as it does not come standard in USPS shipping.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
A note about international shipping (Canada and elsewhere) - Unfortunately shipping out of the States first class can be very slow. For no apparent reason, packages can take upwards of three weeks to arrive, especially to Canada. So, if you want your package quicker and WITH tracking, you'll need to select at least Priority International shipping. That will bring the transport time down to 7-10 mailing days while first class international packages can take anywhere from 1-4 weeks, do not include tracking and are not insured! :(
In addition, you may also be responsible for any duty charges / VAT taxes imposed by your country on incoming packages from the US (especially in the UK for some reason). We do not code customs as gifts and we will not do so, so there may be applicable duty charges imposed by your country and beyond our control. By completing your purchase you agree to be responsible for these charges (they will typically range from $5-20USD depending on your order total) If you are unsure of your potential duty charges, please check with your local post BEFORE ordering as we will not be responsible for these charges or refund the duty charges back. Sorry about this, but we just don't have the capability to cover these charges on international orders with the type of products we sell. :( We love our international customers, but really want you to understand that specifically in the UK you may have to pay more to get your special Zoey creation - Canada does not typically impose incoming duty charges.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We can usually only accept refunds or exchanges on damaged goods or non-personalized items in special circumstances. Please contact us if you have an issue you'd like to discuss, we want every Zoey's Attic customer to be a satisfied one and will do what is necessary to make that happen!